Shipping policy

Shipping Policy

Last Updated: September 25, 2026

Thank you for shopping with NoviBaby. We are committed to providing a smooth shopping experience and getting your order to you safely and efficiently.

1. Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or U.S. holidays will begin processing on the next business day.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

2. Shipping Time

We currently ship within the United States.

Standard Shipping

Estimated delivery: 5–10 business days

Delivery times are estimates and may vary depending on your location, shipping carrier, weather conditions, holidays, and other circumstances outside our control.

3. Shipping Costs

Shipping costs, if applicable, will be calculated and displayed at checkout based on your order and delivery address.

NoviBaby may occasionally offer free-shipping promotions. Any applicable promotion will be clearly displayed on our website or during checkout.

4. Order Tracking

After your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow up to 48 hours for tracking information to become active after the shipping notification is sent.

If your tracking information has not updated for several days, please contact our customer support team.

5. Incorrect or Incomplete Shipping Address

Please carefully review your shipping address before completing your purchase.

If you realize that you entered an incorrect or incomplete address, contact us as soon as possible at:

support@novibaby.store

We will make reasonable efforts to update the shipping information before your order is shipped. However, we cannot guarantee that changes can be made after an order has entered processing or has already shipped.

NoviBaby is not responsible for orders delivered to an incorrect address provided by the customer.

6. Lost, Stolen, or Damaged Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, and the carrier's delivery location.

For packages that appear to be lost in transit, please contact us at support@novibaby.store so we can investigate the shipment.

If your order arrives damaged, please contact us within 48 hours of delivery and provide photographs of the damaged package and product. We will review the situation and determine an appropriate resolution.